Booking & Logistics

What is your cancellation policy?

Please cancel or reschedule at least 24 hours in advance to avoid a cancellation fee.

 

Are you insured and bonded?

Yes. Trackside Tidy Co. carries full liability insurance for your peace of mind.

 

Do I need to be home for the cleaning?

No. You can leave a key, provide a lockbox code, or meet us at the start.

 

How do you handle home entry and keys?

All keys and codes are kept secure and are only accessed by your assigned cleaner.

 

Products & Process

What kind of cleaning products do you use?

We use eco-friendly, green cleaning products that are safe for your family, pets, and the planet.

 

Do you bring your own supplies and equipment?

Yes. We bring all necessary green solutions, vacuums, mops, and microfiber cloths.

 

Can you use my specific cleaning products?

Yes. Just leave them out and give us instructions before we begin.

 

How long will the cleaning take?

Deep cleans take longer, while routine upkeep usually takes 2 to 4 hours.

 

Pets & Safety

What should I do with my pets during the clean?

Our green products are pet-safe, but please secure anxious animals so they feel comfortable.

 

What happens if something gets broken?

We treat your home with care, but we will immediately notify you and handle any accidental damage.

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Services Not Offered

Biohazards & Health Risks

Are there any specific messes or materials you do not clean?

For safety and legal reasons, we cannot handle biohazardous materials. This includes pet urine, feces, or vomit; blood and bodily fluids; pest infestations (fleas, bed bugs, mice droppings); mold; and human waste.

 

Heavy Lifting & Heights

Will the cleaners move heavy furniture or reach high fixtures

To protect our cleaners from injury and prevent damage to your floors, we do not move items heavier than 25 lbs (such as large couches, refrigerators, or heavy beds). We also adhere to OSHA safety standards and do not use ladders taller than a 2-step stool, meaning high exterior windows, high ceilings, and chandelier interiors are outside our scope.

 

Specialized & Delicate Tasks

Is there anything inside the house that is excluded from standard cleaning?

Yes. We do not clean hoard conditions, exterior windows, fire/water damage, unsealed or unfinished surfaces, or delicate high-value items like specialized artwork, antiques, and fragile crystal. We also do not clean inside electronic components or perform carpet steam cleaning.

 

Dishes, Laundry, & Organization

Do you wash dishes, do laundry, or organize messy areas?

Standard maintenance cleans focus on sanitizing, dusting, and cleaning surfaces. We do not offer full laundry services, dishwashing for large piles of unwashed dishes, or deep organizational decluttering unless specifically booked as an add-on service prior to your appointment.